Sari la conținut

Ofertă limitată: Reducere 50%

hello@kenaria.com

Politica de expediere

Shipping and refund

The tracking number of your package is sent by e-mail automatically as soon as the package is ready to leave our warehouse.

This one will be active in the next 48h to 72h.

Shipping time :

- Due to high demand please allow 5-12 working days for your order to be delivered to your address (This applies to all United States and United Kingdom orders)

- All other countries worldwide typically take 6-14 working days.

- We apologize for any inconvenience this may cause you; however, we are 100% certain that you will enjoy your shopping upon delivery!

- Thank you for being one of our valued customers.


1. Right of withdrawal

You have the right to withdraw from this contract without giving any reason within 14 days.

2. Time limit for withdrawal

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

3. Notification of withdrawal

To exercise your right of withdrawal, you must notify us in writing of your decision to withdraw from this order by means of a statement clearly expressing your desire to exercise your right of withdrawal by letter sent by post or e-mail addressed to BH Empire SARL at rte de Saillen 26, 1991 Salins, Switzerland and inform us by e-mail at hello@neoria-uk.com specifying your order number. Example of form at the bottom of the page.

4. Respect of the period of retractation

In order for the cancellation period to be respected, it is sufficient for you to send your declaration concerning the exercise of the right of cancellation before the expiration of the cancellation period.

5. Effect of withdrawal

In the event of your withdrawal from this order, we will refund all payments received from you, including delivery costs (with the exception of any additional costs arising from the fact that you may have chosen a delivery method other than the cheapest standard delivery method offered by us) immediately and at the latest within 14 days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same payment method used for the original transaction, unless we expressly agree otherwise with you. This refund will in no case be accompanied by any costs for you.

6. Right of Retention

We may withhold a refund until we have received the goods or you have provided proof of shipment of the goods, whichever comes first.

7. Return of Goods

You must return the goods to us without undue delay and, in any event, no later than 14 days after you have informed us of your decision to withdraw from this contract. This period is respected if you return the goods before the expiry of the fourteen day period.

8. Costs of returning the goods

You shall bear the direct costs of returning the goods.

9. Compensation for depreciation of the goods

You shall only be liable for depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

10. Articles on sale

Items on sale are neither returned nor exchanged

30 de zile banii înapoi

Probleme cu comanda dumneavoastră? Trimiteți-o înapoi!

Livrare cu urmărire

Comanda va fi livrată gratuit la domiciliul dvs.

Linia de asistență telefonică 7/7

Echipa noastră profesionistă de asistență pentru clienți este dedicată să vă răspundă la întrebări

Plata securizată

Tranzacții securizate cu criptare SSL